Traxico Payment Refund Cancellation Policy
This policy outlines the guidelines for online payments, refunds, and cancellations at Traxico. It applies to all transactions made directly with Traxico, whether through our website at https://traxico.com or via other channels.
When you make an online payment through our website, you will receive a confirmation of your purchase via email, app notification, or both, using the contact details provided during the transaction. We strive to send this confirmation as promptly as possible once your payment has been successfully processed.
Rest assured, Traxico does not store, sell, share, rent, or lease any credit/debit card information or personal data to third parties. Your payment details are securely passed on to our payment processor, ensuring your information is handled with the highest level of security and privacy.
At Traxico, ensuring customer satisfaction is our top priority, and we are dedicated to resolving any concerns you may have regarding our services. However, due to the nature of our work, last-minute cancellations or rescheduling can be challenging to accommodate. Therefore, we have established the following refund and cancellation procedures:
If you decide to cancel the service after our technician arrives at your location and reasonable efforts are not made to notify Traxico in advance, or if our technician is unable to access your premises for any reason, a visit fee of AED 100 plus VAT will be charged.
Additionally, suppose the scheduled work is not rescheduled at a later date. In that case, you may also be responsible for covering the cost of any materials purchased for your project, including those already utilized.