Traxico Payment Refund Cancellation Policy

This policy outlines the guidelines for online payments, refunds, and cancellations at Traxico. It applies to all transactions made directly with Traxico, whether through our website at https://traxico.com or via other channels.

1. Payment Policy

When you make an online payment through our website, you will receive a confirmation of your purchase via email, app notification, or both, using the contact details provided during the transaction. We strive to send this confirmation as promptly as possible once your payment has been successfully processed.

Rest assured, Traxico does not store, sell, share, rent, or lease any credit/debit card information or personal data to third parties. Your payment details are securely passed on to our payment processor, ensuring your information is handled with the highest level of security and privacy.

2. Refund Policy

At Traxico, ensuring customer satisfaction is our top priority, and we are dedicated to resolving any concerns you may have regarding our services. However, due to the nature of our work, last-minute cancellations or rescheduling can be challenging to accommodate. Therefore, we have established the following refund and cancellation procedures:

  • Rescheduling/Cancellation Notice: If you need to reschedule or cancel your appointment, we kindly request at least 24 hours’ notice. This allows us to adjust our schedule and accommodate other clients. Cancellations provided with fewer than 24 hours’ notice will not be eligible for a refund.
  • No Refunds for Late Cancellations: If you call off your consultation with less than 24 hours’ notice or fail to notify us in advance, no refund will be provided. This policy covers the time and resources allocated to your booking.
  • Zero-Tolerance for Theft: While Traxico maintains a zero-tolerance policy for theft and dishonesty, it is ultimately the client’s responsibility to safeguard any cash, jewellery, or other valuables during our service. Any refund issued will be processed using the original payment method.

3. Cancellation Policy

If you decide to cancel the service after our technician arrives at your location and reasonable efforts are not made to notify Traxico in advance, or if our technician is unable to access your premises for any reason, a visit fee of AED 100 plus VAT will be charged.

Additionally, suppose the scheduled work is not rescheduled at a later date. In that case, you may also be responsible for covering the cost of any materials purchased for your project, including those already utilized.

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