One contractor for the whole property

A leak under a kitchen sink starts as a plumbing job. Give it a fortnight and the cabinet base has swollen, so now it is carpentry too. Leave it longer and the skirting lifts and the wall behind needs repainting. Three trades, one original problem.

In Dubai that usually means three separate companies. Three sets of quotes, three sets of building permits, and each one blaming the other for what they found. The plumber says the cabinet is not his problem. The carpenter says he cannot fit a new base until the damp is dealt with. You end up project-managing your own kitchen.

TRAXICO was set up to take that job off you. We employ and coordinate across 16 trades — 207 individual services in total — so the whole thing is one contract, one schedule and one invoice. When something needs another trade halfway through, we bring them in ourselves.

What we actually do

Air conditioning and HVAC is the largest part of our work, which is unsurprising in a city where a failed compressor in July is an emergency rather than an inconvenience. Around that sits plumbing, electrical work, handyman jobs, painting, carpentry, glass and aluminium, flooring, false ceilings, masonry, waterproofing, cleaning, water tanks and water heaters.

We also run annual maintenance contracts. For anyone managing more than one property, these tend to work out cheaper than paying for emergencies as they happen, because most emergencies are a servicing job that was left too long.

How we work

A technician looks at the problem before anyone quotes a price. Then you get a fixed figure covering labour and parts, and nothing starts until you have agreed to it. If the price does not suit you, we leave and there is no charge for the visit.

Workmanship is covered for 30 days. If the same fault comes back in that window we return and put it right at no cost. Parts carry whatever warranty the manufacturer gives them, and that gets written on your invoice rather than mentioned vaguely on the doorstep.